Privacy Policy

This Privacy Policy explains how Servix (“Servix”, “we”, “us”) collects, uses, shares and protects personal information when you use our apps or website. It applies both to customers who book work and to the verified professionals we call captains who carry it out.

In short: we collect what we need to assign the right captain to your job, run that job to completion, and move money safely. We do not sell personal information, we run no advertising, and you can request deletion of your account at any time.

Contents

Information we collect
Device permissions we request
How we use your information
How information is shared
Payments, wallet and payouts
How long we keep information
How we protect information
Your rights and choices
Deleting your account and data
Children's privacy
International transfers
Changes to this policy
Contact us

1. Information we collect

Information you give us

Account information — your name, email address, mobile number and password. Passwords and MPINs are stored only as salted cryptographic hashes and cannot be read by us.
Captain profile information — if you register as a captain: your service categories, working area, business description, availability and photographs of previous work, plus the details you submit for verification.
Job information — the category, sub-category, location and description of the job you post, and any photographs you attach. Location is typed by you; we do not read GPS from your device.
Messages — chat messages, voice notes and files you exchange with the Servix team about a job. Customers and captains message us, not each other; there is no direct customer-to-captain channel in the apps.
Payment and payout details — for captains, the UPI ID you register for withdrawals. Card, netbanking and UPI credentials for payments are entered directly with our payment processor and never reach us.
Ratings and feedback — the rating and written review left after a job closes.
Support correspondence — the content of support tickets, emails, calls and WhatsApp messages you send us.

Information collected automatically

Device and app data — device model, operating system version, app version and language.
Usage and diagnostic data — actions taken in the app, error reports and performance logs.
Connection data — IP address and timestamps written to server logs when the app contacts us.
Push token — an identifier issued by the notification service so we can deliver alerts to your device.

We do not collect precise GPS location, contacts, calendar, SMS, call logs or advertising identifiers.

2. Device permissions we request

Each permission is optional and requested only when the related feature is used. Declining one leaves the rest of the app working.

Permission	Why we ask for it
Camera	To photograph the job you are posting, or to set a profile picture.
Photos and storage	To attach existing images to a job or chat, and to save images you receive.
Microphone	To record voice notes inside a chat.
Face ID / fingerprint	To unlock the app without typing your MPIN. Biometric data is matched by your device and never transmitted to or stored by Servix.
Notifications	To tell you a captain has been assigned, a job status changed, or a message arrived.

3. How we use your information

To create and maintain your account and sign you in, including by MPIN or biometric unlock.
To review the job you post and assign a verified captain who covers that category and area.
To let you message the Servix team about a job, share files with us, and track the job through started, finished, verified and closed.
To take payment for a job, hold it until completion is verified, and credit the captain's wallet once the one-time code is confirmed.
To verify a captain's UPI ID and process withdrawal requests, and to reconcile cash settlements.
To verify captain profiles before any job is assigned to them.
To publish ratings and written feedback on a captain's profile.
To provide support and respond to tickets, emails, calls and WhatsApp messages.
To detect, investigate and prevent fraud, abuse and breaches of our Terms.
To monitor reliability, fix defects and improve the service.
To comply with legal, tax and accounting obligations.

We do not sell personal information and we do not share it with third parties for their own advertising.

4. How information is shared

With the captain assigned to your job. An assigned captain receives the job details, its location and what they need in order to attend and carry out the work. Messaging between the two sides is relayed by the Servix team rather than exchanged directly, and passwords, MPINs and payment credentials are never shared with anyone.
Publicly, in limited form. A captain's profile, service categories, working area, ratings and reviews are visible to customers.
With processors acting for us. Hosting, database, payment, email and push notification providers process data on our behalf, under contract, only for the purposes we set.
For legal reasons. Where required by law, court order or a valid request from an authority, or where necessary to protect the rights, property or safety of Servix, our users or the public.
In a business transfer. If Servix is involved in a merger, acquisition or sale of assets, information may transfer, and we will tell you before it becomes subject to a different policy.

5. Payments, wallet and payouts

Payments are processed by Razorpay. Your card, UPI or netbanking credentials are submitted directly to Razorpay and handled under Razorpay's privacy policy. Servix never receives or stores your full card number, CVV or UPI PIN. We retain only the transaction reference, amount, status and timestamp.

When a job is finished, the amount you pay is held by Servix and is credited to your captain's Servix wallet only after the one-time verification code has been confirmed and the job closed. Captains register a UPI ID, which we verify and use to release withdrawals once the minimum balance is reached. Wallet and withdrawal actions are protected by a separate wallet MPIN.

6. How long we keep information

Account and profile data — for as long as your account is active.
Jobs, chat and ratings — for as long as your account is active, so both sides keep a record of what was agreed.
Transaction, wallet and withdrawal records — retained after account deletion where tax, accounting or regulatory rules require it.
Diagnostic and server logs — kept for a limited period for security and troubleshooting, then deleted or aggregated.

7. How we protect information

All traffic between the apps and our servers is encrypted in transit with HTTPS/TLS.
Passwords and MPINs are stored only as salted cryptographic hashes.
Sessions use signed tokens validated on every request.
Wallet and withdrawal actions require a separate wallet MPIN.
Access to production systems and the database is restricted to authorised staff.

No system is perfectly secure, so we cannot guarantee absolute security. If a breach affects your personal information we will notify you and the relevant authorities as applicable law requires.

8. Your rights and choices

Subject to applicable law, you may access the information we hold about you, correct it, delete your account, object to or restrict certain processing, withdraw consent for any device permission in your settings, and complain to your data protection authority.

To exercise a right, email supportservix@inwora.com. We respond within the period applicable law requires.

9. Deleting your account and data

You can request deletion in the app, or from our account deletion page, which needs no app install. Deletion removes your profile, jobs, chat history and ratings, other than records we must retain — see section 6.

10. Children's privacy

Servix is intended for people aged 18 and over and is not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact supportservix@inwora.com and we will delete it.

11. International transfers

Servix operates from India, and our servers and processors may handle data in India and elsewhere. Where information moves across borders we take steps to keep it protected in line with this policy.

12. Changes to this policy

We may update this policy. The “last updated” date above always reflects the current version, and material changes are notified in the app or by email before they take effect.

13. Contact us

Email supportservix@inwora.com, call +91 90257 28998, or message us on WhatsApp.